Online access to your account is available 24 hours per day, 7 days per week. The call center, 1-800-995-8212., is open Monday through Friday from 7:00 am EST until 8:00 pm EST. In the case of an emergency an after-hours answering service is available 24 hours per day. Emergency services are based upon location and availability and additional fees may apply. All online orders must occur at least 36 hours in advance to allow for processing, as terms and conditions apply.