Browse our Help Topics, call us Toll Free at 1-800-995-8212, or send us an e-mail.
Our most commonly accessed topics are listed below.
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Most customers want to know...
1. What is my dumpster service location?
Your service location is simply where you need the dumpster delivered.
People order Dumpsters for vacation homes, to clean out their parent’s properties, to renovate a shop, or for new construction.
These locations are typically all different than a billing address.
Pricing depends on where your service location is because local taxes, landfill charges, and transportation charges all impact the final cost of the Dumpster Rental service.
2. How do I schedule a pick-up for my dumpster rental?
You can schedule a pickup or a dump/return by logging into your “My Orders” homepage.
Your account information is your e-mail address and the password that you created when ordering your dumpster.
If you are having problems with the site then please call customer service at 1-800-995-8212.
3. What if I fill the dumpster before my job's done?
You can schedule a pickup or a dump/return by logging into your “My Orders” homepage.
You may order an additional haul for your dumpster rental either on line or by calling 1-800-995-8212. Additional haul charges equal to the amount of the first haul will apply. 1-800-995-8212..
4. How do I change or update my Dumpster Rental order?
You may cancel or change an order either on line or by calling 1-800-995-8212.
Please have your order confirmation printout, with order number, available when cancelling or making changes. All order modifications must occur a minimum of one full business day in advance of the original service date to allow for processing. A minimum cancellation fee of $125.00 will be incurred for all order cancellations per the terms of the agreement.
5. How do I contact Customer Service for my Dumpster Rental
Online access to your account is available 24 hours per day, 7 days per week. The DumpsterSource.com call center, 1-800-995-8212., is open Monday through Friday from 7:00 am EST until 8:00 pm EST. In the case of an emergency an after-hours answering service is available 24 hours per day. Emergency services are based upon location and availability and additional fees may apply. All online orders must occur at least 36 hours in advance to allow for processing, as terms and conditions apply.
6. What if my credit card does not work?
Typically Credit Cards do not work for 1 of 2 reasons.
First, your Dumpster Service Location is where you need the Dumpster Rental to be delivered. Folks confuse that with the Billing address. Your Billing Address is where your credit card statements go. Usually your home or office.
Second, cards fail for verification reasons. We're serious about keeping your financial information secure. We verify you address, zip code, and cvv infomrmation to make sure that it is you using your card. Sometime people slip a didget in an address or zip code. Or may have problems reading their CVV (I know I have to reach for my reading glasses every time).
Contact the DumpsterSource.com call center, 1-800-995-8212., if you have problems with your card. We can usually help. (We have a guy named Rich who is an expert on why credit cards fail)
7. Why do I need to use zip code for dumpster rental pricing?
Trash Dumpster Rental Fees vary by Location
We use zip code to price trash dumpster rentals because it is the most accurate way to give you the best dumpster rental prices.
Not sure of your job site zip code? Look it up online at DumpsterSource.com
Contact the DumpsterSource.com call center, 1-800-995-8212., if you need pricing quotes, we can always help you find the best dumpster rental service.